DHL / Deutsche Post World Net Quality/Process Improvement Programme
DHL/DPWN journey up the maturity ladder started late 1997, first on the wagon train of the CMM and then onto CMMI® in 2006. The track has been rather a rocky one.
This presentation will attempt to provide an overview of the DHL/DPWN quality/process improvement programme. The layout of the presentation will be as follows:
Introduction
- About DHL/DPWN
- History, background and scope of DHL/DPWN Quality/Process Improvement Programme
DHL/DPWN Quality/Process Improvement Programme
- Key building blocks of the Programme Process designing and practice principles used
- Evolution of the Improvement programme (e.g. transitioning from regional initiative to global)
- Programme’s hurdles, issues and conflicts (and how they were overcome)
- Sustaining programme momentum
- Analysis of the programme benefit case
- Achievement & challenges of the programmes
SWOT analysis of DHL/DPWN Quality Programme
- Strengths (e.g. discussion on some of the best practices in place)
- Weakness (i.e. CMMI® PA that we are weak or having challenge to implement)
- Opportunities (i.e. areas that can be further improved, leveraging on First Choice)
- Threat (external factors that are impacting the improvement programme)
Summary
- Lesson learnt summary
- Conclusion
This presentation will focus on sharing, with the conference audience, the DHL/DPWN experiences with its process improvement initiative and at the same time getting feedback from the audience as to where we could have done better.
Speakers
Narish Badsha , Global Head of Process & Quality Management, CISM, DHL / DPWN
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